Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, we're here to help.

Return window: You can request a return within 7 days of receiving your order.

Conditions: Items must be unused, in their original packaging, and in the same condition you received them. For hygiene reasons, we can't accept returns of items that have been opened or used, unless they arrived damaged or faulty.

Damaged, faulty or wrong items: If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We'll arrange a free replacement or a full refund.

How to request a return: Email us at support@eliteneurorest.com or message us on WhatsApp with your order number and the reason for the return. We'll reply with the next steps. Please don't send items back without contacting us first.

30-day replacement warranty: If your product stops working properly within 30 days of delivery, contact us with your order number and a short video or photos showing the issue. We'll send you a free replacement.

Refunds: Since orders are paid with Cash on Delivery, approved refunds are sent by bank transfer. We'll ask for your bank details once your return is approved. Refunds are processed within 5–10 business days after we receive and inspect the item.

Refused deliveries: If you refuse a Cash on Delivery order at the door without a valid reason, we may ask for prepayment on future orders.

Cancellations: You can cancel your order free of charge any time before it's shipped. Contact us as soon as possible with your order number.